Refund and Returns Policy

Last updated: 9/11/2026

Thank you for shopping with HorizonTech Official. This policy explains how returns, exchanges, and refunds work for orders placed through this site. Please read it in full before requesting a return.

Order Cancellations

Orders can be cancelled or modified only before they have shipped. Once an order has entered fulfillment, it cannot be cancelled or changed. Contact us as soon as possible at Contact@horizontechofficial.com if you need to cancel an order.

Eligibility for Returns

We accept returns within 30 days of the delivery date under the following conditions:

  • The item is unopened, unused, and in its original, undamaged packaging
  • The item is not one of the non-returnable categories listed below
  • You have proof of purchase (order number or receipt)

Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned or exchanged once opened or used, regardless of condition:

  • Disposable vape devices that have been opened, activated, or used
  • E-liquid or nicotine products with a broken seal
  • Any item removed from its original sealed packaging
  • Clearance, final sale, or promotional items marked as non-returnable at checkout

These restrictions exist because opened nicotine and vapor products cannot be resold once their seal is broken, and many states regulate or prohibit the resale of used vapor products. This is standard across the vaping industry and is not specific to HorizonTech Official.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 9/11/2026 days of delivery at Contact@horizontechofficial.com with:

  • Your order number
  • A description of the issue
  • Photos or video showing the damage or defect

Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you. This does not apply to devices damaged through misuse, improper charging, or normal wear after use.

How to Start a Return

To request a return, email [SUPPORT EMAIL] with your order number and the reason for the return. We will confirm eligibility and, if approved, provide return shipping instructions. Do not send items back without first receiving return authorization, as unauthorized returns may not be processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or shipping damage). We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 30 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

We only replace items if they are defective, damaged on arrival, or incorrect. If you’d like a different flavor or product instead, please initiate a return for eligible items and place a new order.

Age Verification and Compliance

All products sold on this site are intended for adults of legal purchasing age in their jurisdiction only. We reserve the right to refuse, cancel, or refund any order where age or identity verification cannot be confirmed, in accordance with applicable state and federal regulations.

Contact Us

For questions about this policy or to start a return, reach out to us at Contact@horizontechofficial.com . Please include your order number in all correspondence so we can assist you quickly.